Privacy Policy

Dharmu Mobility Solutions Pvt. Ltd. (“Dharmu Mobility”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect information when you visit or use our website, submit an enquiry, request our services, make a booking, or otherwise interact with Dharmu Mobility.

1. About Dharmu Mobility

Dharmu Mobility Solutions Pvt. Ltd. is a mobility and transportation service provider committed to offering safe, comfortable, reliable and professional transportation solutions.

Our services may include cab services, corporate transportation, airport transfers, local travel, outstation travel, premium cab services and other mobility solutions.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following information.

2.1 Information You Provide

• Full name
• Mobile number
• Email address
• Pickup and drop-off information
• Travel and booking details
• Company or organisation name
• Service requirements
• Information submitted through enquiry forms
• Messages and communications sent to us
• Any other information you voluntarily provide

2.2 Information Collected Automatically

When you visit our website, certain technical information may be automatically collected, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• Website usage information

3. How We Use Your Information

We may use the information collected for the following purposes:

• Responding to enquiries and requests
• Providing and managing our services
• Processing bookings and service requests
• Communicating with customers
• Providing booking confirmations and updates
• Understanding customer requirements
• Improving our website and services
• Maintaining business and service records
• Preventing fraud and misuse
• Maintaining website and system security
• Complying with applicable legal requirements
• Sending service-related communications
• Sending marketing communications where permitted

4. Consent and Lawful Processing

Where required by applicable law, we process personal information based on your consent or another lawful basis available to us.

Where processing is based on consent, you may withdraw your consent subject to applicable legal, contractual and operational requirements.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, understand website usage and provide a better user experience.

Cookies may be used for:

• Website functionality
• Analytics
• Performance monitoring
• Security
• Marketing and advertising, where applicable

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Analytics and Third-Party Tracking

We may use analytics and website performance services, such as Google Analytics or similar tools, to understand how visitors use our website.

These services may collect technical and usage information through cookies or similar technologies. Their processing is subject to the privacy policies of the respective third-party providers.

7. Sharing of Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with:

• Our employees and authorised representatives
• Service providers and technology partners
• Payment service providers, where applicable
• Transportation or operational partners
• Website hosting and IT service providers
• Analytics and marketing service providers
• Professional advisers where required
• Government authorities where legally required
• Law-enforcement authorities where legally required

We take reasonable steps to ensure that information shared with service providers is handled appropriately and only for relevant business, operational, service or legal purposes.

8. Payment Information

If online payment facilities are made available through our website, payment transactions may be processed by third-party payment service providers.

We generally do not store complete payment card information on our own servers. Payment information may be handled directly by the relevant payment service provider according to its own terms and privacy policy.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure, loss or destruction.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. While we take reasonable measures to protect your information, absolute security cannot be guaranteed.

10. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil the purposes for which it was collected, maintain business records, resolve disputes, prevent fraud, comply with legal obligations or meet applicable requirements.

When information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable requirements.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the ability to:

• Request information about personal data processed by us
• Request correction of inaccurate information
• Request deletion of personal information where applicable
• Withdraw consent where processing is based on consent
• Raise a privacy-related grievance

Requests may be submitted using the contact information provided in this Privacy Policy. We may need to verify your identity before processing certain requests.

12. Marketing Communications

Where permitted by applicable law, we may contact you regarding our services, offers, updates or promotional information.

You may request that we stop sending promotional communications by contacting us or using an available unsubscribe option.

13. Third-Party Websites

Our website may contain links to third-party websites, platforms or services.

Dharmu Mobility is not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

14. Children’s Privacy

Our services are intended for individuals who can lawfully use the relevant services. We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorisation, please contact us so that we can review the matter and take appropriate action.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

Any updated version will be published on this page with a revised “Last Updated” date.

16. Grievance and Privacy Contact

If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the processing of your personal information, please contact us.

17. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the applicable laws of India, subject to the applicable jurisdiction of the relevant courts and authorities.

18. Contact Us

For questions regarding this Privacy Policy or our privacy practices, please contact Dharmu Mobility Solutions Pvt. Ltd. using the details below.

Dharmu Mobility Solutions Pvt. Ltd.
Office 75, Paras Square,
Sector 59, Gurugram – 122102,
Haryana, India

Email: info@dharmumobility.com

Phone: +91 9468633499

Website:

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